WTS Threat Management Program and Training Development

The following are WTS's services for employer violence prevention and threat management program development and training.  Consultations, orientations, or training may be designed according to our client's needs, requirements, and established experience.

PROGRAM AND PRE-TRAINING DEVELOPMENT

Help in starting or improving a client's threat management program, assessing the organization's needs, and tailoring components to fit client's requirements

Description: Initial program consultation meetings between WTS consultant and key program contact(s) to obtain knowledge of client organization pertinent to violence potential and threat management issues.  In addition, for WTS to present to key contact(s) brief overview of nature of workplace grudge/targeted violence, leading to ingredients and steps for effective prevention.  Included is review of client violence-related policy, buy-in steps from senior management and other key stakeholders, composition of threat team; discussion of contents and structure of various training and employee communication components, case notification and screening procedures, overview of legal and security issues and resources, plan for training and review of and selection of training materials.  Final editing and preparation of any client-specific training materials.  Meetings usually include at least one WTS visit to client site and other necessary telephone consultations or communication.

THREAT MANAGEMENT PROGRAM & CASE RESPONSE ORIENTATION FOR HUMAN RESOURCE, LEGAL, AND SECURITY MANAGERS

A focused overview of workplace violence and effective threat management principles for stakeholders

Description: One and a half to two hour session on initial orientation to understanding workplace grudge/targeted violence; counterproductive responses; warning signs and triggering contexts; building or improving a company program, policy, team and managers' responsibilities; role of outside specialists; basics of effective case response protocol; over-coming organizational barriers; case examples or brief case vignette practice.  This is intended for staff managers considering a program start-up or seeking basic prevention information.

THREAT MANAGEMENT TEAM TRAINING

Details of threat management for teams, emphasizing case vignette practice and learning from actual incidents, use of screening and assessment instruments and multi-disciplinary response options - all toward the goal of increased team effectiveness and efficiency

Description: half or full day training sessions (start-up and beyond) for multi-disciplinary threat team members.  Content includes specific topics related to understanding and preventing workplace grudge/targeted violence; categories of threateners; motives, issues, and contexts leading to violence; warning signs; counterproductive responses; multidisciplinary prevention model; case intake and screening methods; use of WTS Assessment and Response Grids; working effectively with external specialists in assessment, security, and legal.  Case vignette and interactive learning approaches are emphasized, to enhance team building and realistic case management experiences.  Active participation by the designated internal resources in security, legal, and human resources is encouraged.  Conclude with discussion of implications of training experience for further program development actions by team.

SUPERVISOR TRAINING IN WORKPLACE VIOLENCE PREVENTION

Essentials for busy managers on what to look for, do's and don'ts, and how to work with your team - delivered by our experts co-presenting with your team representative(s)

Description: One and a half to two hour training sessions for line managers, led by WTS consultant and co-led by one of your designated threat management team representative(s).  Content includes managers' version of understanding workplace grudge/targeted violence; counterproductive responses; warning signs; company policy and managers' responsibilities; basics of case response protocol; case examples or brief case vignette practice.  WTS PowerPoint or overhead format for presentations, to include participant handouts.

TRAIN THE TRAINERS MATERIALS, TRAINING, AND SUPPORT FOR INTERNAL SUPERVISORS' TRAINING

Increasing your program efficiencies by building your in-house training expertise

Description: Provision of WTS produced train-the-trainers materials, including "speaker's notes", for use by team members conducting internal supervisors' training on workplace violence prevention.  In addition, WTS consultant training of internal trainers.  Topics include review of and Q&A regarding training material, do's and don'ts of training with this topic, and other issues appropriate to particular trainers.  Includes at least one half-day site visit for train-the-trainer session (with all trainers, up to 25 total), and ongoing telephonic support and progress review for trainers through training start-up period.  Additional training and/or consultation beyond start-up is available.

EMPLOYEE ORIENTATION MATERIALS AND EDUCATION SUPPORT

Providing clients materials for appropriate employee education

Description: Provision of WTS violence prevention employee orientation materials for in-house use of team members for employee training, company websites, brochures, etc.; content or delivery consultation with trainers or team members.  Materials content includes examples of and facts about workplace violence, policy and protocol for responding to concerns, expectations and safeguards for employees, employee do's and don'ts, reporting contacts.

EXECUTIVE BRIEFING

A focused, informative presentation by experts for your senior management committee, tailored to fit client needs and culture

Description: WTS consultant participation with team member(s) at employer senior management meeting for overview of workplace violence issues, prevention, program explanation, and Q&A. Includes executive briefing PowerPoint presentation.